Jason literally jumped on me yelling-"IF SHE SAID WE CANT RETURN YOUR PHONE THEN WE CAN'T RETURN YOUR PHONE!"
I was shocked! The place went silent as everyone stared at me. I've never in my life been yelled at by a customer rep! I asked him why he felt he had to yell at me? He said I raised my voice at the young lady. (His girlfriend? Im trying to figure out why he'd ever speak to someone that way?) I then apologized to the young lady. I felt bad that I maybe raised my voice-but I'm pretty sure I did not. I'm not like that.
Jason-even if you're having a terrible day try not to humiliate your customers. There's never any reason to yell-even when you feel you're right. When I was in before I let most of the people go before me-as I knew I'd probably take longer. You complimented me saying I was 'kind'.
This first time I went was great! Jason was knowledgeable (I thought) and very nice (I thought) I'd had some issues with AT&T-I'd ordered a new phone from the website-which never arrived. He set me up & I was ready to go. He told me I could bring in the phone I'd ordered-once it arrived-and he'd ship it back for me.
I spoke to a nice young lady. She told me they were unable to ship my phone back. Apparently I raised my voice (in no way did I mean to sound B___y!)
I delt with Lindsay and she was extremely informative and professional. She was able to explain her products very well and showed me the plan options that best fit me. A+ experience
I don't expect you to remember me but I do expect to be treated with some semblance of respect. When I returned to ask some questions about my phone you embarrassed me-you yelled at me! I felt I had to leave to prevent further embarrassment to myself and to just get away from your anger.
I went to AT&T and Lindsey gave me great service and help he found everything I needed to get A plan if you need a phone go and see her
I was having an issue with my voicemail and stopped by the other day. My issue was quickly resolved. The staff was very courteous and professional.
I went to the store today for a few different reasons. 1st-to return the phone that had finally arrived. 2nd-I'd never received a receipt from when I purchased my iPhone there before. 3rd-I couldn't figure out why I was charged so much.
Please try to be a nicer person no matter how busy you are. There is never a good rationalization for the way you acted.
I asked his name -I figured if I left and called we could then talk at a better level. He said "I'm Jason and go ahead and report me!" When I told him that it was he who told me they'd return it, he just said there's no way.
I'm old. I use a cane and I'm in a lot of pain. I don't want or need to be treated like that. He embarrassed me so I had to leave.
They are okay. They moved further away. Have a good day.
As of now I'll not be returning to this store which is sad. I thought I'd support my local AT&T store but due to this humiliating experience I will now be forced to go to Lake City, FL from now on.
At T is a US Electronics Store based in Live Oak, Florida. At T is located at 2214 Ohio Ave N, Live Oak, FL 32064, USA.
Please contact with At T using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find At T opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.