5 stars for service. It is a Holiday Inn Express so you know what you are getting there but the service was exceptional. We broke down on I-10 and were in need of a local mechanic so we had to stay overnight. The staff was genuinely concerned about our situation and did all they could to make us feel welcomed and taken care of. It was a short stay but the best we have ever had in terms of service.
Decent place, however, they didn't seem to have their affairs in order. Night we got there we had a multiple rooms reservation already paid for and the charge the guess a second time. After some digging, complaining and a lot of waiting they figured out. So other guess next to us were having problems with their reservation as well... breakfast is great however!!
It was very musty despite needing the a/c on super cold. It smelled of urine if the ac wasn’t running high- moldy too, my allergies when in the room were tremendous.There were black hairs on the pillow case covers( meaning they weren’t changed) black hair in the shower, small bugs in the bathroom. Only perk here is the cinnamon rolls.
I called in advance to reserve a room because I was evacuating from south Florida with my family. They said they were pet friendly temporarily due to evacuations. Never did the person on the phone specify about the pet ordeal. I came in tow with my mother and boyfriend bringing 10 dogs. 3 of the dogs are clients, 2 are rescues that I was fostering and 5 were our personal pets. After driving HOURS to get to this hole in the wall place they declined to give us the room after booking it for $175/night just to seek shelter until the storm passes. (1-2nights at most). We explained we had all paperwork, crates, etc and still turned us away. Now the storm is already in Florida and we have no idea where to go. We are in state of emergency, at least show some compassion for those of us who don't live in a safe place. It's sad that we were turned away because of the pets (whom are extremely well behaved) I will never forget this heartless place that basically told us to go screw ourselves.
This is a nice motel located in a rural area next to the interstate. The staff are very friendly and efficient. The only down side is that after they add the taxes on to the bill it costs $200 a night to stay there. They serve a nice breakfast each morning.
Holiday Inn Express Suites Live Oak is a US Lodging based in Live Oak, Florida. Holiday Inn Express Suites Live Oak is located at 6694 Highway 129 North, Live Oak, FL 32060, USA.
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